Shipping & Returns

Returns Policy

You may return most new, unopened items within 14 days of delivery for store credit only. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). To request a store credit please email info@thetravelercollection.com. Once we review your request, we will email you your return label for the item to be sent back. Once we receive the item we will issue you your store credit via e-gift card. The Store Credit will be calculated for the item(s) purchased and does not include the amount paid for shipping.  

SALE ITEMS : All sale items are final sale and not eligible for return

Accessories, jewelry, and undergarments are final sale and not eligible for return. 


Shipping

Items ship 3-5 business days after the date of purchase. This excludes presale items. Presale items will be shipped upon arrival. Please note if an item you are purchasing is marked as a PRESALE item. These items are not yet available for shipping. An estimated shipping date will be posted as soon as our shop is notified by the manufacturer of its departure. Customer pays returned shipping on all returned and exchanged items.

 

Pre-Orders

If you decide to Preorder an item on our website, please note the following:

  • Payment is charged immediately at checkout not when the item ships
  • Preordering is voluntary and if at any time you would like to cancel your Preorder for a full refund to method of payment, please do so prior to shipment announcement on our website.
  • If you need to cancel your Preorder or Update in any way, please call our Customer Care team at 832.910.7551
  • If you are ordering a Preorder item with an In-Stock item, you will only be charged Shipping once. We will not charge you again once your Preorder has shipped.
  • For Returns on Preorders, you have 30 days from the day the order has shipped - not the date on the original invoice as this is the Order date.
  • We do our very best to communicate all details for Preorders on the Product page as there are usually thousands of orders for each style and it is not possible to contact everyone individually.
  • If at any time you need further details, please contact us at the above phone number and we will be happy to assist!
  • These are Special Ordered and Preorders can take anywhere from 1-8 weeks depending on the fabric, manufacturing, quantity and details of the item.
  • The date listed on the Preorder page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update, then we do not have further information at this time.